About the Program
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How long does the program last?
The calls we make to you are typically completed within two to six months, depending on how quickly you move through the process of quitting. However, the Quit Coaches will be available to help you establish your new tobacco-free lifestyle and provide you with ongoing support for up to 12 months after you enroll.
What are the hours for the Support Line?
Expert Quit Coaches and Registration Specialists are available 24 hours a day, 7 days a week
(excluding Thanksgiving Day, Christmas Day, and Independence Day).
You can call our toll-free support line anytime you need additional information or support.
How do I order Free Nicotine Replacement Therapy (NRT) products?
Your Quit Coach will help identify what medications are available and determine which is a best fit for you. Participants over age 18, who are medically qualified, ready to quit within 30 days, and enrolled in the program are eligible for a 4-week supply of nicotine replacement therapy (NRT), including patches, gum, or lozenges. NRT will be mailed directly to the participant’s home. Only one 4-week supply will be distributed per participant per year.
Participants enrolled in the web-only version of the program can access an online tool that helps participants decide which medication to use from all FDA-approved tobacco cessation medications. Participants who are covered for their preferred medication, and who have no use exclusions, will be able to get NRT shipped directly to their home.
Do I have to attend classes?
No. All of your coaching sessions take place over the telephone. This means you don’t have to try to find time for classes or trips to someone’s office. And, you can talk to a Quit Coach any day of the week - even Saturday or Sunday.
Does the program help with all forms of tobacco use?
help people successfully quit using all forms of tobacco, including smokeless products such as chewing tobacco. Your chances of quitting successfully are 8 times better with the p
What if I don’t have an email address?
Participants will need an email address to experience the benefits of Web Coach. If you have internet access, consider setting up a free email account using a service like Hotmail or Google Mail. If you choose to not use Web Coach, or do not have internet access, you will still benefit greatly from taking all calls with your Quit Coach.
What if I miss my phone call from the Quit Coach?
Please call our toll-free support line back at a convenient time for you. Studies have shown that the more calls you complete with a Quit Coach, the more success you will have in quitting tobacco.
To get started
or call 1-800-QUIT-NOW (1-800-784-8669).
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